Hi, I'm Leticia.

An Online Business Manager for service- and membership-based businesses.

Here are the services I offer:


How I can help you

With a strong foundation in civil engineering and a diverse range of experiences in operations and project management along with process improvement, I bring a multifaceted skill set to every project. My expertise lies in analyzing data, enhancing workflows, and delivering measurable results. This analytical foundation, combined with my passion for continuous learning, allows me to adapt quickly and provide practical solutions tailored to your unique needs.

Key Experiences:

  • Help clients analyze metrics and create detailed reports to track performance and guide informed data driven decision-making strategies.

  • Work with clients to optimize workflows, develop SOPs, and enhance efficiency, saving time and reducing operational costs.

  • Support clients in managing membership, financial operations, and team coordination to ensure smooth and effective outcomes.

  • Assist clients in implementing automated workflows using no-code automation tools, building websites, and optimizing SEO to address diverse business challenges effectively.


Services I offer

My services are designed to provide ongoing support and deliver lasting results. Continuity is key to achieving sustained improvements, as many of these areas benefit from consistent monitoring, adjustments, and optimization over time. By working together on an ongoing basis, we can ensure that your business continues to grow and adapt to changing needs.


Operations Management

Efficient operations are the backbone of any successful business. I specialize in refining processes, creating Standard Operating Procedures (SOPs), and optimizing workflows to improve productivity and reduce bottlenecks. Delivering projects on time and within scope requires precision and leadership. I provide structured management for remote teams, ensuring seamless coordination, accountability, and timely completion of all tasks.


Digital Presence Support

A strong online presence is essential for growth. I help businesses enhance their digital footprint through targeted SEO strategies, website optimization, and effective social media management to improve visibility and engagement.


No-Code Systems Automation

Save time and increase efficiency with automated systems. I design and implement automation strategies, from streamlining repetitive tasks to integrating advanced tools like Zapier, to optimize your business operations.


Other Ways I Can
Support You

In addition to ongoing services, I offer one-off projects tailored to meet your unique needs. These are perfect for businesses looking to enhance specific areas without committing to a long-term contract.Each project is fully customizable, and additional deliverables can be discussed based on your needs.



Tools & Platforms I Use

Operations & Database


  • Airtable, Notion, Monday

  • Loom, Kapwing

  • Tango

  • Google Workspace

No Code Automation


  • In-app automations (Calendly, Typeform, etc.)

  • Zapier

  • Make.com

SEO & Websites


  • Semrush

  • Google Search Console

  • Google Analytics

  • Wix, Wordpress, Kajabi, etc.

Creative & AI


  • Canva

  • Adobe Premiere Pro, Capcut, Kapwing

  • ChatGPT, etc.

Why Work With Me?

  • I take the initiative to identify challenges and propose solutions before they become problems, ensuring smooth operations.

  • I keep communication straightforward and transparent, ensuring alignment and clarity with every project.

  • With experience across industries, I bring tailored solutions that address the unique needs of your business.

  • I am committed to refining processes and strategies to deliver long-term benefits and sustainable growth.

Testimonials

Here are a few testimonials gathered over the past 2.5 years of working directly with clients.These reflect my focus on delivering results and my commitment to every project.By improving workflows, implementing automation, and optimizing digital presence, I’ve helped businesses achieve measurable outcomes.My goal is to help businesses streamline processes, save time, and reach their objectives effectively.

Frequently Asked Questions

What are my operating hours? +

I am available Monday to Friday (8 AM to 6 PM EST).

What is my typical response time? +

I typically reply within 36 hours via email and within 24 hours via WhatsApp for general inquiries.

What is my requirement to start? +

Contracts have to be drawn by either the client or myself. No actual work will commence until contracts and retainers/deposits (as needed) are in place.

How do I communicate with clients? +

I use gmail, slack and whatsapp as main tools for communicating with clients.

What's my current availability? +

I only have one slot for the month of January.

How do I receive payment? +

I accept payment from Wise, Direct Bank Transfer and Paypal.

Do you require deposits? +

Yes, I require a deposit to start working on your project.
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Let’s optimize and improve your business together.

Question? Ask here

No-Code Systems Automation

If repetitive tasks and manual processes are slowing you down, Systems Automation is the solution. By automating key workflows, you can save time, reduce errors, and focus on scaling your business.You want to maximize a small team’s potential and free up time to handle a growing workload.Who This Service is For1. Businesses seeking to reduce manual work.2. Entrepreneurs looking to scale efficiently.3. Teams wanting seamless integration between tools and platforms.

Digital Presence Support

A strong digital presence is essential for growing your business and reaching your target audience. This service is perfect for those looking to improve their visibility, engagement, and overall brand performance online.You already have an online presence and want to expand to more platforms while rolling out content faster.Who This Service is For1. Businesses looking to enhance their online visibility.2. Entrepreneurs needing support with content creation and audience engagement.3. Teams requiring a cohesive digital marketing strategy.

Operations Management

Operations Management is ideal for businesses looking to streamline their internal processes and maximize productivity. If you're struggling with inefficiencies, bottlenecks, or unclear workflows, this service will help you achieve clarity and measurable results.At this stage, you recognize the importance of having a team and have already begun with at least a virtual assistant. You also have foundational processes in place for leads, sales, onboarding, service delivery, and offboarding.Who This Service is For1. Small-to-medium businesses seeking structured workflows.2. Entrepreneurs scaling their operations and teams.3. Teams experiencing inefficiencies or lack of clarity in processes.

Notion Database Setup

Custom databases designed to organize and streamline your workflow.Timeline for Project CompletionProject timelines vary depending on complexity, typically ranging from 1-4 weeks. A detailed schedule will be provided after consultation.Continued SupportWhile these are one-off projects, follow-up support is available to ensure your satisfaction and provide guidance as needed.

Membership Portal

Create an exclusive space for your members with a functional and user-friendly portal. Perfect for businesses offering subscription-based services or premium memberships.Timeline for Project CompletionProject timelines vary depending on complexity, typically ranging from 1-4 weeks. A detailed schedule will be provided after consultation.Continued SupportWhile these are one-off projects, follow-up support is available to ensure your satisfaction and provide guidance as needed.